Airalo is a provider of eSIM that offers mobile data for over 200 countries and regions. Airalo's eSIM allows users to avoid high roaming fees thanks to local rates.
How Airalo Works
- Download the App: Available on Google Play Store and Apple App Store.
- Select Destination and Package: Choose the country and a suitable data package.
- Install the eSIM: Follow the instructions to install the eSIM on your device.
- Activate the eSIM: Start using mobile data right after activation.
What Does Airalo Promise?
- Instant Connectivity: Purchase and activate eSIM from anywhere.
- Global Coverage: Available in over 200 countries and regions.
- Affordable and Transparent: No hidden fees, fully prepaid services.
- 24/7/365 Support: Customer support is available around the clock.
- Highly Rated: Trusted by over 10 million users for ease of use and cost-effectiveness.
Do They Have an App?
Yes, Airalo has an app available on:
- Google Play Store (for Android devices)
- Apple App Store (for iOS devices)
Reviews on Trustpilot
Ratings and Number of Reviews
- Trustpilot Rating: 2.5
- Number of Reviews: 1966
- Link to Trustpilot: Airalo Trustpilot
Summary of Reviews on Trustpilot
Positive Feedback
- Ease of Use: Several users praised the ease of setting up and using the eSIM. For example, "Chris Vince" mentioned: "I used Airalo on a recent trip to Japan, it worked perfectly … great speed and coverage."
- Cost-Effectiveness: Many users found the service a cheaper alternative to traditional roaming. "Dennis Lewis" shared: "I was willing to try Airalo… pleasantly surprised by the relative ease of setting up the eSIM."
- Reliable Connectivity: Some users experienced reliable and strong connections. "Wissam Boustany" noted: "It worked SO WELL once I got it resolved. Relieved a lot of stress while traveling!"
- Good Customer Support: Several users found customer support helpful. "Anil Bahadursingh" remarked: "Customer support was very helpful and quickly resolved the issue."
Negative Feedback
- Connection Issues: Many users reported connection problems. For example, "Kaj Jensen" said: "The connection in the capital city of Accra was poor, to say the least."
- Customer Support Issues: Many users were frustrated with customer support, often mentioning unresponsive or unhelpful interactions. "Steve Johnson" expressed: "Total scam… most of them never heard of Airalo."
- Technical Difficulties: Some users had trouble with installation and activation. "Jorge Ferreira" mentioned: "No connection at all on another occasion. They refused to refund."
- Refund Issues: There were several complaints about difficulties in getting refunds. "Callum Amor" shared: "Another month passed, and I still haven't received a refund."
Company Response to Feedback
- Apology Approach: The company often apologizes and expresses regret over negative experiences. For example, they responded to "Kaj Jensen" with: "We apologize for the issues you experienced with your eSIM."
- Offering Solutions: They often ask customers to contact support via email or chat for further assistance. For example, they told "P U": "Could you please email us at support@airalo.com so we can resolve this for you?"
- Request for More Information: They commonly ask for more details to better understand and resolve issues. For "Pernille C," they replied: "We’ve asked Trustpilot to reach out to you for more information."
Company Response Frequency and Speed
Airalo responds to a significant portion of reviews, especially negative ones, to address concerns about mobile data, roaming, and data abroad. Response times vary. Some users received replies within hours, while others reported delays. For example, "Kaj Jensen" received a response a day after posting the review.