Holafly overview. Everything you need to know about its eSIM and data offers abroad.

Holafly offers eSIM data plans for travelers to stay connected to the internet in various destinations without expensive roaming fees.

  • Unlimited Data: Holafly's plans come with unlimited data.
  • No Roaming Fees: Users can travel and stay connected without additional roaming charges.
  • Dual SIM Usage: Holafly allows users to keep a physical SIM card active for calls while using eSIM for data.

How Holafly Works

  1. Check Device Compatibility: Make sure your phone supports eSIM.
  2. Purchase a Data Plan: Buy a data plan for your travel destination from Holafly.
  3. Follow Installation Instructions: Set up Holafly's eSIM using the instructions sent via email.
  4. Activate Upon Arrival: Your phone will automatically connect to the local internet network when you arrive at your destination.

What Does Holafly Promise?

  • Easy Activation: A quick and simple process to activate Holafly's eSIM.
  • 24/7 Customer Support: Continuous support through chat for any issues.
  • Unlimited Data: Holafly offers plans with unlimited data.
  • Eco-Friendly: Holafly reduces carbon footprint by eliminating the need for physical SIM cards.
  • Dual SIM Flexibility: Allows users to keep their physical SIM card while using eSIM for data.
  • Reliable Connections: Holafly connects to the best networks in each country for fast and reliable internet.

Holafly App Availability

  • Platforms: Available on both iOS and Android platforms.
  • App Features: Manage your eSIM, activate plans, and get support through the Holafly app.

Holafly Supported Countries

  • List of Some Destinations:
    • USA
    • Europe (various countries)
    • Mexico
    • Japan
    • Turkey
    • Egypt
    • Thailand
    • United Kingdom
    • Switzerland

Holafly supports many other destinations worldwide. A full list is available on their website.

User Experiences on Trustpilot

Holafly has a rating of 4.6 out of 5 stars on Trustpilot with a total of 39,393 reviews. User experiences vary, both positive and negative.

Positive Feedback

Users often praise Holafly for:

  • Easy installation and setup.
  • Competitive prices.
  • Excellent customer service.
  • Good network coverage.
  • Reliable data services.

Locations with Positive Feedback:

  • Europe (Italy, Germany, Denmark, Sweden, Norway, Spain, UK)
  • USA
  • Mexico
  • Costa Rica
  • Iceland
  • Montenegro
  • Turkey
  • Japan
  • Taiwan
  • South America
  • Central America

Specific Examples of Positive Feedback:

  • "Easy to install, good price, and excellent customer service." (Thea, SE)
  • "Great coverage and speed at a very competitive price." (T V, CA)
  • "Loved the option to choose a 45-day plan and covered all the countries I visited in Europe." (Dagmar, AU)
  • "Holafly was seamless on a recent trip to Italy. I landed in Rome, turned it on, and that was it!" (Megan Crouch, CA)
  • "Super easy to set up and really fast responses from the support team." (darci thorp, AU)

Negative Feedback

Some users have negative experiences with Holafly, such as:

  • Slow internet speeds.
  • Issues with customer service response.
  • Connectivity problems in certain regions.
  • Misleading information about "unlimited" data.
  • Problems with eSIM activation and functionality.

Locations with Negative Feedback:

  • Hungary
  • Poland
  • USA (Los Angeles, New York)
  • South Africa
  • Japan
  • Peru
  • Mexico

Specific Examples of Negative Feedback:

  • "The speed of this eSIM in Hungary is simply close to zero." (Vlad Mitru, RO)
  • "Terrible service in Poland, everything activated fine, but it was unbearably slow." (Povilas Staniulis, LT)
  • "USA extremely slow (dial-up) speeds, even in areas with excellent 5G coverage." (Lauris Zviedrans, US)
  • "Customer service is almost non-existent. Wait very long just to get a copied and pasted reply." (Christopher Wingfield, CH)
  • "Speed is good, but unlimited DOES NOT mean unlimited. My internet was cut off in the middle of my trip while I was in a foreign country." (Jazz Kanda, PT)

Holafly's Response to Feedback

Holafly regularly responds to customer feedback. Common responses include apologies for inconveniences, offering solutions or compensation, thanking customers for their feedback, and assuring customers that their satisfaction is a priority.

Examples of Holafly's Responses:

  • "We are very sorry for any inconvenience you experienced while trying to install the eSIM." (Ana, Holafly)
  • "We greatly appreciate your feedback and value your time in sharing your experiences with us." (Jose Luis, Holafly)
  • "We will contact you as soon as possible to resolve any open issues and ensure your satisfaction with our service." (Ana, Holafly)

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