eSIM4Travel is a US eSIM seller with no app and the lowest prices in our database: plans for 158 destinations, the cheapest offer in about half of our like-for-like checks, and a human support agent one click away. The missing app locks you out of top-ups once your data runs out.
Vefru score
Average of 7 categories from our own paid test and customer reviews. The app category does not apply, because eSIM4Travel has no app.
- Purchase process8/10
- eSIM installation8/10
- Customer support10/10
- Speed test8/10
- Prices10/10
- Customer feedback8.8/10
- Coverage9/10
Bought from eSIM4Travel recently? Leave a review
Key facts
Single-country plans for 158 destinations plus regional bundles like Best Europe 41 and Global 72. The provider says 160+ countries and regions.
Top up anytime on the website. A plan bought on top activates on its own when the current one expires.
Hotspot sharing is listed as available on the plan pages, so you can share data with a laptop or a second phone.
No throttling on fixed plans in our test. Unlimited plans give 3 GB a day at full speed, then up to 1 Mbps.
Provider details
Country
United States
Address- FreshQ Inc. (eSIM4Travel), 1650 Delta Ct, Hayward, CA 94544, United States
Trustpilot- 4.4/5 202 reviews
Languages- EnglishDeutschNederlandsFrançaisEspañolCatalàItalianoPortuguêsNorskSuomiSvenskaDanskČeštinaMagyarRomână日本語简体中文繁體中文العربيةPolskiΕλληνικάРусскийTürkçeБългарски한국어עבריתLatviešuУкраїнськаहिन्दीBahasa IndonesiaBahasa MelayuไทยEestiHrvatskiLietuviųSlovenčinaSrpskiSlovenščinaTiếng ViệtFilipinoÍslenska
Payments-
Credit or debit card
PayPal
Apple Pay
When the clock starts- Validity starts when the eSIM first connects to a partner network at your destination with data roaming on. You must activate within 90 days of purchase.
Plan lengths- 1, 7 or 30 days for fixed data; 3 to 30 days for unlimited plans.
Calls & SMS- Data only, no phone number. Keep your home SIM active for calls and texts, or use WhatsApp or LINE.
Support- 24/7 live chat (bot first, human on request), a contact form and email. No phone line.
Pros and cons
The cheapest provider in our price database: it had the cheapest plan in 49% of like-for-like comparisons.
Support put us through to a helpful human after a short chatbot step, and the agent pointed us to a second network as backup.
No throttling in our test: 116 Mbps download and 89.5 Mbps upload on 4G, a higher upload than most eSIMs we have tested.
The website works in 41 languages, including Czech and Polish, and the eSIM worked right after installation with no restart.
No app, so once your data runs out you cannot reach the store to top up.
Prices in US dollars only, no Google Pay, and no Apple Pay in our test, so you type your card details by hand.
Unlimited plans give 3 GB a day at full speed, then up to 1 Mbps, and the terms contain no fair-use clause at all.
No refund once more than 10% of a plan's data is used, and the refund policy can be updated without notice.
eSIM4Travel eSIM in our hands
This eSIM4Travel review is based on a plan we bought with our own money. We installed it on our own Android phone and used it until the data ran out. eSIM4Travel is a brand of FreshQ Inc. in Silicon Valley, California, and it sells prepaid travel data eSIMs through its website, with no app [4]. It scored 8.8 out of 10 in our test, the highest Vefru test score of the 14 providers in our ratings.
Three things decide that score. eSIM4Travel was the cheapest provider in our price database, with the cheapest plan in 49% of like-for-like comparisons as of 2 Oct 2026. Its chat support put us through to a helpful human after one short exchange with a bot. The missing app is the main trade-off: once your data runs out, you cannot reach the store to top up.
Below you will find how to buy and install the eSIM, how to get help and what plans cost in general. We also show where travelers report it working and what the terms say. Every score comes from the same checks we run on every provider.
Article Contents
eSIM4Travel purchase process
Purchase process
Four simple steps on a website in 41 languages. Points lost for typing card details by hand and no quick sign-in in our test.
Verdict: A simple four-step checkout on a website in 41 languages, but you type your card details by hand, there was no quick sign-in in our test, and prices are in US dollars only.
There is no app, so you buy on esim4travel.com. The site is translated into 41 languages, including Czech and Polish [4]. If you have never bought an eSIM before, our guide to buying and installing your first eSIM walks through the basics.
How to buy an eSIM4Travel eSIM
- Pick your plan. Open the destination page and choose the data amount and number of days. Several countries list two network options, for example the USA on AT&T or T-Mobile [6] and Japan on SoftBank or KDDI [5].
- Register. The terms ask for your first name, last name, phone number and email [1]. In our test we then confirmed our email address before we could pay.
- Pay. The terms say card or PayPal, in US dollars [1]. The footer lists Visa, Mastercard, American Express, Discover, UnionPay, PayPal and Apple Pay [4].
- Get your eSIM. A "Payment Successful" page shows the order number, and the QR code is stored in your account and emailed to your registered address [1].
What slowed us down at the eSIM4Travel checkout
- No quick sign-in in our test. We could not log in with Google or another service, so creating the account took a few extra steps. When we checked the site on 7 Oct 2026, the login page showed a Google sign-in button above the email and password fields.
- No Apple Pay or Google Pay in our test. We typed our card details by hand. Apple Pay appears in the footer but not in the terms, which name only card and PayPal [1]. eSIMDB's setup guide reports that the Apple Pay button shows only in Safari.
- US dollars only. There is no currency selector, and taxes are not mentioned anywhere on the site, so it is unclear whether the displayed price is final [1].
eSIM4Travel mobile app
Verdict: There is no eSIM4Travel app. The website does the job well, but without an app you lose the store the moment your data runs out.
Does eSIM4Travel have an app?
No. eSIM4Travel has no iOS or Android app, so we could not test one and did not rate this category. The overall score is the average of the other seven. The terms mention "eSIM4Travel's App", but no App Store or Google Play link appears anywhere on the site [1].
The website covers what an app usually does. The homepage says you can buy several eSIMs at once and share them, and check and top up your data on the go. Your QR code is stored under My eSIM in your account [4].
- Buy and top up from any browser, on your phone or a laptop.
- See the QR code under My eSIM right after payment.
- Check data use in your account instead of in an app.
The practical downside showed up at the end of our test. The data stopped exactly when the allowance ran out, and with no app we could not reach the store to top up or buy another eSIM. Top-ups exist, but you need Wi-Fi or another connection to buy one. Some providers with apps have the same problem.
eSIM4Travel eSIM installation
eSIM installation
QR code from the website, data roaming on, and it worked right away without a restart. No app wizard to guide you.
Verdict: Scan the QR code from your account, switch on data roaming, and the eSIM works right away with no restart or extra steps.
Right after paying, the eSIM appeared in our account on the website. We took a screenshot of the QR code and used it during setup. The eSIM connected as soon as it was installed.
How to install an eSIM4Travel eSIM
- Open My eSIM on the website and take a screenshot of the QR code, or use the copy emailed to you [1]. The homepage recommends installing before departure [4].
- Add the eSIM in your phone settings by scanning the QR code. Our guides for adding an eSIM on iPhone and adding an eSIM on Samsung show the exact menus.
- Turn on data roaming for the eSIM line, even if the eSIM is for the country you are already in. This applies to every eSIM provider, not just eSIM4Travel.
- Start using data. Validity starts as soon as the eSIM connects to a partner network at the destination, and you must activate within 90 days of purchase [5].
Each eSIM works on one device only [5]. If you break or replace your phone, contact support: one Trustpilot reviewer got a free replacement eSIM for a new phone.
eSIM4Travel eSIM not working? Try this first
- Check data roaming. It must be on for the eSIM4Travel line. This is the most common cause of "no data" on any travel eSIM.
- Switch network. Many plans run on two local networks, named in the plan title, for example "France (Orange, Bouygues)". Our support agent reminded us that you can switch by hand if one has poor signal; our guide on eSIMs with several networks explains how.
- Toggle airplane mode. Several Trustpilot reviewers got their data back this way.
- Check your phone. It must be eSIM-capable and carrier-unlocked [10].
- Still stuck? Open the 24/7 chat. Our general eSIM troubleshooting guide covers the other usual fixes.
Which phones work with eSIM4Travel?
The compatibility page lists 37 Apple models from the iPhone XR onward plus iPads, 68 Samsung, 36 Google Pixel, 56 Motorola, 33 Xiaomi, 24 HONOR and 20 OPPO models, among others [10]. Tablets must be Wi-Fi + Cellular models. Dial *#06# to see whether your phone shows an EID, the sign of an eSIM chip [10].
Some models are excluded [10]: iPhones bought in mainland China or Hong Kong (with exceptions), and some Hong Kong, Korean and US Samsung models. Pixel 3 units from Australia, Japan and Taiwan, all Hong Kong Pixels, and the Huawei P40 Pro+ and P50 Pro are out too. If your phone is not on the list, see our overview of phones with eSIM support. An incompatible or locked phone qualifies for a full refund [2].
eSIM4Travel customer support
Customer support
Short chatbot step, one click to a human, and an agent who solved the issue and added a tip on switching networks.
Verdict: The best support experience in our tests: a short chatbot step, one click to a human, and a courteous agent who solved the issue and added a useful tip.
eSIM4Travel promises 24/7 live support through online chat [4]. We contact support as part of every test, and this is how it went.
How to reach a real person at eSIM4Travel
- Open the chat on the website. There is no app, so the chat lives on the site [4].
- Answer the AI chatbot briefly. The bot handles only the first exchange.
- Click to talk to a support agent. A real person joined right after, with no queue and no repeated questions.
- Get the fix and a tip. After solving our issue, the agent reminded us that we could switch to the other local network if the signal was poor. Our Swiss plan ran on both Salt and Sunrise, two of Switzerland's biggest operators, and we tried both.
The tone was pleasant and businesslike. We did not feel we were bothering anyone, and the agent was not overly casual either. Holafly's agents sometimes try a bit too hard to be friendly (see our Holafly review); eSIM4Travel struck a more balanced, respectful note. That earned a 10, and you can see how it ranks against the field in our round-up of the best eSIM customer support.
eSIM4Travel support channels
- Live chat, 24/7, from the website [4].
- Email: [email protected], named in the footer and in the refund policy [2]. The terms give [email protected] for "any request" [1].
- Contact form on the website. We found no phone number and no WhatsApp line.
- Help Center: the terms and the refund policy point you to it [1] [2]. When we checked on 7 Oct 2026, every Help Center link was a placeholder. The only FAQs are short blocks on the homepage and the plan pages.
Customers on Trustpilot tell a similar story. Support answering within minutes on chat and readily giving refunds or free replacement eSIMs is the most praised point in the reviews we read.
eSIM4Travel speed test
Speed test
Full 4G speed with no throttling, and an upload speed higher than most eSIMs we have tested.
Verdict: No throttling: the eSIM used the full 4G speed available, with 116 Mbps down and an unusually high 89.5 Mbps up.
We ran our usual speed test on the plan we bought. eSIM4Travel does not limit or throttle fixed-data plans, so the result reflects the local network rather than the provider.
| Measurement | Result |
|---|---|
| Download | 116 Mbps |
| Upload | 89.5 Mbps |
| Network type | 4G |
| Networks tested | Salt and Sunrise (Switzerland) |
| Throttling on the fixed-data plan | None |
The connection was more symmetric than most. An upload of nearly 90 Mbps is higher than many other eSIM providers manage. That helps if you stream live video or upload content on the road. We tested both networks on the plan and saw a slight difference in the download-to-upload ratio, but both delivered full 4G speed, enough for nearly everyone.
The data stopped exactly when the allowance ran out, with no grace period. Plan pages list 5G/4G/LTE networks and say speed and signal may vary by location [5]. Our test ran on 4G; our 4G vs 5G explainer says what the difference means for a trip. If Switzerland is your destination, our Switzerland eSIM guide compares the providers there.
Does eSIM4Travel throttle speeds?
- Fixed-data plans: no throttling in our test, and no speed cap stated on the plan pages.
- Unlimited plans: 3 GB of high-speed data per day, then "up to 1 Mbps" [5]. Expect a slow connection for the rest of that day.
- Daily plans: speed drops to 128 kbps once the day's data is used. A day runs 24 hours from activation, for example 9 AM to 9 AM [5].
- In the terms: nothing. The terms contain no fair-use or speed clause at all, only a rule not to impair the network [1]. On Trustpilot the company answered a complaint about the daily cap by citing a "Fair Usage Policy", which we could not find on the site.
eSIM4Travel prices
Prices
The cheapest provider in our database for most plan sizes and regions. The edge fades at 50 GB and in the Americas.
Verdict: The cheapest provider in our database, about a third below the typical competitor for the same country, data amount and trip length; the edge fades at 50 GB, in the Americas and on 30-day unlimited plans.
Prices are where eSIM4Travel shines. In most countries it is several times cheaper than the best-known competition, Airalo included; our Airalo vs eSIM4Travel comparison sets the two side by side. Every price is in US dollars [1]. The figures below come from our price database as of 2 Oct 2026 unless a plan page is cited.
What eSIM4Travel plans cost: median price by size
eSIM4Travel sells day passes of 100 MB, 500 MB and 1 GB, a 1 GB plan for 7 days, and 3 to 50 GB plans for 30 days. Across all countries, the median single-country fixed plan costs $6.08, or $1.62 per GB. For the same country, data amount and trip length, eSIM4Travel costs about a third less than the typical competitor. Only Global YO is as cheap; GoMoWorld is the next closest at 13% below market.
| Plan size | Validity | Median price |
|---|---|---|
| 1 GB | 1 or 7 days | $1.98 |
| 3 GB | 30 days | $5.56 |
| 5 GB | 30 days | $7.40 |
| 10 GB | 30 days | $11.89 |
| 20 GB | 30 days | $18.43 |
| 50 GB | 30 days | $44.73 |
The ladder gets steep at the top, which is the one place eSIM4Travel loses its lead:
- 1 GB for 7 days costs only 6% more than 1 GB for 1 day, so the weekly plan is almost always the better buy.
- 3 to 5 GB costs 1.6 times as much (+$2.64); 5 to 10 GB 1.9 times (+$5.23); 10 to 20 GB 1.9 times (+$8.35).
- 20 to 50 GB costs 2.7 times as much (+$25.75) for 2.5 times the data. Above 10 GB there is almost no volume discount, about $0.90 per GB at both 20 and 50 GB.
Not sure which size you need? Our guide on how much data you need for a trip and the travel data calculator give you a number based on your own habits.
How much does eSIM4Travel cost per GB in popular countries?
The homepage store shows a "from" price per GB for every destination. These were the figures on 7 Oct 2026, from the cheapest to the dearest we saw [4].
| Destination | Price per GB, from |
|---|---|
| Best Europe 41 (regional bundle) | $0.69 |
| Italy | $0.94 |
| Thailand | $1.16 |
| United Kingdom | $1.43 |
| Iran | $8.44 |
| Cuba | $17.69 |
| Monaco | $18.93 |
| Suriname | $26.00 |
| Greenland | $27.93 |
The pattern matches our database: Europe and Asia are very cheap, small islands and remote markets are not. Slovakia and Madagascar showed no price at all when we checked. Our list of the cheapest countries for eSIM data shows where every provider is cheap.
eSIM4Travel prices for the USA, Japan, Europe and the world
Four plan pages show the full price ladder, as displayed on 7 Oct 2026. The USA plan runs on AT&T and T-Mobile [6] and the Japan plan on SoftBank and KDDI [5]. The other two columns come from the Best Europe 41 page [7] and the Global 72 page [8].
| Plan | USA | Japan | Best Europe 41 | Global 72 |
|---|---|---|---|---|
| 100 MB, 1 day | $0.20 | not listed | $0.20 | not listed |
| 500 MB, 1 day | $0.40 | not listed | $0.40 | not listed |
| 1 GB, 1 day | $0.68 | $1.31 | $0.69 | not listed |
| 1 GB, 7 days | $0.89 | $0.77 | $0.69 | $1.80 |
| 3 GB, 30 days | $2.99 | $3.25 | $3.28 | $5.32 |
| 5 GB, 30 days | $4.40 | $5.00 | $4.86 | $8.61 |
| 10 GB, 30 days | $8.40 | $9.44 | $8.81 | $22.31 |
| 20 GB, 30 days | $17.00 | $18.28 | $16.70 | $44.23 |
| 50 GB, 30 days | $66.40 | $50.35 | $45.37 | not listed |
| Unlimited, 3 days | $9.22 | $8.55 | $8.02 | not listed |
Two things stand out. The USA 50 GB plan ($66.40) costs more than the Europe bundle's 50 GB ($45.37), which fits the weaker position in the Americas. And the Global 72 page was not linked from the homepage when we checked; we found it by its URL, and it has no unlimited option.
The China page lists 10 GB for 30 days at $8.49 and 3 days of unlimited data at $7.70. It says Google and WhatsApp work without a VPN [9].
Regional bundles are a strong point too. Best Europe 41 covers 41 countries from Albania to the United Kingdom, including Switzerland, Türkiye and Ukraine [7]. eSIM4Travel's Europe and Asia bundles are the cheapest regional plans in our database. We also found bundles for Africa, the Middle East, Latin America, South-East Asia, and Australia with New Zealand.
Is eSIM4Travel unlimited data worth it?
Rarely, because the fixed plans are so cheap. Unlimited plans give 3 GB a day at high speed, then up to 1 Mbps [5]. Our database holds eSIM4Travel unlimited plans for 99 countries, from 3 to 30 days.
- Median prices: $8.75 for 3 days, $18.75 for 7 days, $37.07 for 15 days and $63.00 for 30 days.
- Against the competition: the cheapest unlimited option in 60% of comparisons, but the lead shrinks with length and is gone at 30 days.
- Against its own fixed plans: a 30-day unlimited plan costs 8.3 times the 10 GB plan and pays off only above roughly 87 GB a month.
eSIM4Travel discounts and promotions
- 12% off all eSIMs during "Cherry Blossom Season", a homepage banner still live in October with no dates shown [4].
- Free eSIM when traveling with China Airlines, per another homepage banner [4].
- No loyalty scheme or referral credits for customers that we could find; the only referral program is the affiliate one for partners.
Our cheapest eSIM comparison sets these prices against every other provider we have tested.
How eSIM4Travel compares on 10 GB, 30-day plans
All providers ranked by median price per GB for 10 GB, 30-day plans, the same basket in every Vefru provider review. It is the size where volume discounts start to matter, and 10 GB is the last size where eSIM4Travel still has a clear lead.
Generated 22.10.2026 22:40
eSIM4Travel price position against 13 other providers
The box below sums up eSIM4Travel's price position against the market. It shows its rank among fixed-data providers, how often it had the cheapest or dearest plan, and the countries at each end. "Cheaper" means more than 5% below the median for the same country, data amount and trip length; "pricier" means more than 5% above.
eSIM4Travel prices
A good buy almost everywhere: eSIM4Travel is the cheapest of the 12 fixed-data providers we compare and had the cheapest plan in about half of all comparisons. Its edge fades at 50 GB, in North and South America, and on 30-day unlimited plans.
Share of comparisons (same country, data amount and trip length) where eSIM4Travel had the cheapest, or the most expensive, plan.
When eSIM4Travel is a good deal
- 1 GBmuch cheaper
- 3 GBmuch cheaper
- 5 GBmuch cheaper
- 10 GBmuch cheaper
- 20 GBmuch cheaper
- 50 GBpricier
- Unlimitedcheaper
- Europemuch cheaper
- Asiamuch cheaper
- Oceaniamuch cheaper
- Africacheaper
- South Americacheaper
- North Americaaverage
- Europe planmuch cheaper
- Asia planmuch cheaper
Above 10 GB there is almost no volume discount (about $0.90 per GB at both 20 and 50 GB), which is why the lead disappears at 50 GB. Unlimited plans are cheapest for short trips and at market price at 30 days.
Cheapest and most expensive countries
Kyrgyzstan
Afghanistan
China
Ireland
Hungary
Belarus
Moldova
Netherlands
Slovenia
Hong Kong
Monaco
Curaçao
Bahamas
Maldives
Tanzania
Bolivia
French Polynesia
Grenada
Cabo Verde
Chad
Based on all 1,988 eSIM4Travel plans compared with 13 other providers for the same country, amount of data and trip length. How we compare prices (prices as of ).
eSIM4Travel customer feedback
Customer feedback
A good Trustpilot rating from a small number of reviews. Praise for support and prices, complaints about dropouts and patchy coverage.
Verdict: 4.4 on Trustpilot from 202 reviews: support and prices get the praise, dropouts and patchy coverage outside big cities get the complaints.
eSIM4Travel has a small review base. Its 202 Trustpilot reviews compare with 45,721 for Airalo and 113,513 for Holafly, so a few bad trips move its rating more than theirs. There are no app store ratings because there is no app, and the website itself shows no ratings, review counts or customer numbers. Trustpilot shows 62 reviews in the last 12 months and says the company replied to 83% of negative reviews.
The themes in those reviews match our own test. Fast human support and very low prices are the plus side. Slow or dropping connections and patchy coverage outside big cities and in mountains are the minus side. Several reviewers also say data ran out faster than expected, and that unlimited plans slow down after 3 GB a day.
The box below sums up what the reviews say, with four typical reviews quoted in the customers' own words. For a wider picture, see our analysis of customer reviews across the main eSIM providers.
What customers say about eSIM4Travel
A summary of Trustpilot reviews, focused on the feedback that keeps coming up.
Rating on Trustpilot
Based on 202 reviews
What customers like and dislike
Often praised
Support answers within minutes on chat and readily offers refunds or free replacement eSIMs
Prices are among the lowest, well below roaming and many other eSIM providers
The eSIM is easy to buy and install, and in most countries it connects right away
Often criticized
The connection can be slow or keep dropping, and some users had to toggle airplane mode to get data back
Coverage can be patchy outside big cities and in mountains, depending on the partner network
Data runs out faster than expected and unlimited plans slow down after 3 GB a day
Typical reviews
I had an issue connecting in France and was able to contact customer service promptly via chat. They sent me a new eSIM at no charge that worked perfectly. The customer service representative even checked back to see if everything was okay after they saw that the new eSIM was using some data. Fantastic product and helpful customer service.
Bought 2 esim for Malaysia (1 for Android & 1 for IPhone). Supposed to roam using Digi. Most of the time not connected to the network or no internet access . You have to switch on and off airplane mode and play with the APN name to hope getting the connection back. At Last a nightmare. May be it works for other countries but defenetly not for Malaysia. Would not recommend. Waste of money and time.
They offer extremely cheap e-sims, I have used their service on all three of my trips to the U.S. and never had any problems. This trip I broke my phone, and since the e-sim could only be installed on 1 device they gave me a new one free of charge for my replacement phone.
Installed before I left home, activated when I landed in Tirana/Albania. Worked like a charm. Good value. Easy to top off If you need more GB. Recommended!
Where customers report good experiences
United States
Albania
Canada
Turkey
France
Thailand
eSIM4Travel coverage
Coverage
Travelers report it working in 87% of cases, with fewer failures than the market in the same countries, but the sample is small.
Verdict: 104 of 119 traveler reports (87%) say the eSIM worked, with about 21% fewer failures than other providers in the same countries, but it is the smallest sample of the 14 providers we track.
eSIM4Travel says it covers "160+ countries and regions" [4]. In the homepage store we counted 158 single-country destinations, plus regional bundles that add places with no single-country plan, for example Morocco, Costa Rica and Ghana. We found no plan for Lebanon, Myanmar, Bhutan, Namibia, Botswana, Zimbabwe, Haiti, Kosovo, Vanuatu or Papua New Guinea, among others. Several countries have two network options, for example the USA on AT&T or T-Mobile [6].
Traveler reports, as of 1 Oct 2026, show where the eSIM worked. Adjusted for where people used it, eSIM4Travel ranks 4th of 14 providers for failures, behind Holafly, Maya Mobile and Roamless.
- Reliable: Canada (10 of 10 reports), Albania (7 of 7), Switzerland (6 of 6) and France (5 of 5). Western Europe as a whole scored 21 of 21.
- Mixed, take a backup: the United States (12 of 15, 80%) and Türkiye (7 of 8). In the US, Roamless, Maya Mobile and Nomad score higher in traveler reports.
- Weak: Bosnia and Herzegovina (3 of 5).
- No reports yet: Indonesia, Singapore, India, Egypt, Australia and many others. No data is no evidence either way.
The box below shows every eSIM4Travel report by country, with the share that worked and how it compares with other providers in the same place. Treat countries with fewer than five reports as anecdotes.
eSIM4Travel terms and conditions
Verdict: A customer-friendly refund policy wrapped in one-sided terms: full refunds within 2 months if you used under 10% of the data, but broad disclaimers, no governing-law clause, and a refund policy that can be updated without notice.
We read the terms, the refund policy and the privacy policy on 7 Oct 2026. None of the three shows a date or version number. The terms name "eSIM4Travel Inc", while every footer says eSIM4Travel is a brand of FreshQ Inc. in Silicon Valley, California, and no street address appears anywhere on the site [1] [4]. The agreement ends as soon as you receive the eSIM, and activation is your responsibility [1].
eSIM4Travel refund policy explained
- Contact support through the chat or at [email protected] with your order number, within 2 months of purchase [2].
- Wait for the review. eSIM4Travel checks the order and data use; for connection problems it first tries to fix the issue with you [2].
- Get the money back on your original payment method within 5 to 7 days of approval [2]. Plan pages say 5 to 7 business days [5].
Full refunds cover eSIMs you no longer need and incompatible or locked phones. Connection problems caused by eSIM4Travel or by a network outage at your destination get a full or partial refund [2]. There is no refund once more than 10% of the data is used, once the plan has expired, or for data left over at the end. Refunds apply only to plans and top-ups bought on the website [1].
The privacy policy names PayPal as the processor for card payments and unnamed partners and service providers as other recipients of your data [3]. It gives no retention periods, names no law like GDPR or CCPA, and sends privacy questions to [email protected], a different domain from the shop [3]. The terms contain no governing-law, court or arbitration clause at all [1].
What's in the eSIM4Travel terms and conditions
Terms that mostly favor eSIM4Travel, softened by a clear refund policy. Three clauses can cost you money or rights, and four work in your favor.
Opens in a new tab- Red flag: No refund once you use more than 10% of your dataA plan counts as used once more than 10% of its data is gone, it has expired or its validity has passed, and leftover data is never refunded.
- Red flag: Charges continue while your account is suspendedIf eSIM4Travel suspends you for abusive, illegal or fraudulent use or for harming the network, you keep paying all charges during the suspension.
- Red flag: No guarantee the service works, and no liability for losseseSIM4Travel disclaims any loss from using the eSIM, including losses caused by its own negligence or omission, and states no liability cap.
- Watch out: No governing law or court is namedThe terms say nothing about which law applies or where disputes go, and there is no arbitration or class-action clause either.
- Watch out: The refund policy can be updated at any time without noticeeSIM4Travel makes the final decision on every refund and may update the policy without telling you first.
- Watch out: No fair-use clause for unlimited plansThe 3 GB-a-day limit on unlimited plans appears only on plan pages; the terms contain no speed or fair-use clause at all.
- Watch out: Privacy contact sits on a different domainPrivacy questions go to [email protected], not esim4travel.com, and the policy names no retention periods and no specific data-protection law.
- Fair: Full refund if you no longer need the eSIMRequest it within 2 months of purchase with less than 10% of the data used and the plan not expired, and you get the full price back.
- Fair: Full refund if your phone is incompatible or lockedSend your device model or a screenshot showing the lock or incompatibility within 2 months, with less than 10% of the data used.
- Fair: Full or partial refund for connection problemsIf the eSIM fails because of eSIM4Travel or a network outage at your destination, support first tries to fix it, then refunds in full or in part.
- Fair: Refunds return to your original payment method within a weekApproved refunds reach your account within 5 to 7 days of approval.
Sources: Terms and conditions, Refund policy, Privacy policy (updated ). Our reading, not legal advice.
Frequently Asked Questions About eSIM4Travel
Is eSIM4Travel a reliable eSIM provider?
Does eSIM4Travel have an app?
How much does eSIM4Travel cost?
Is eSIM4Travel unlimited data really unlimited?
Can I top up an eSIM4Travel eSIM?
Does eSIM4Travel work in the USA?
What is the eSIM4Travel refund policy?
eSIM4Travel review summary
Verdict: 8.8 out of 10, our highest Vefru test score so far: the lowest prices in our database and the best support we have tested, held back only by the missing app and a small review base.
eSIM4Travel does the two things that matter most for a travel eSIM very well. It is the cheapest provider in our database for 1 to 20 GB, by a wide margin in Europe and Asia. Its chat support puts a helpful human one click away. The eSIM installed in minutes, ran at full 4G speed with no throttling, and travelers report it working in 87% of cases.
The trade-offs are clear. There is no app, so an empty data allowance means no store until you find Wi-Fi. Payments are in US dollars with no Google Pay, plans are data only, and the price edge disappears at 50 GB and in the Americas. The terms are one-sided, but the refund policy is fair.
| Provider | Vefru test score | Prices | Customer support | Trustpilot |
|---|---|---|---|---|
| eSIM4Travel | 8.8 | 10 | 10 | 4.4 |
| Saily | 8.6 | 8 | 10 | 4.7 |
| Airalo | 7.4 | 4 | 7 | 4.1 |
| Holafly | 6.9 | 4 | 6 | 4.7 |
Scores come from our hands-on tests. Our overview of the best eSIM providers, tested and compared ranks all 14.
Buy eSIM4Travel if:
- You want the lowest price for 1 to 20 GB, above all in Europe or Asia.
- You value fast human support more than an app.
- You upload or stream live video and want full upload speed.
- You want the website in your language, for example Czech or Polish.
- You like a backup network in countries where the plan runs on two operators.
Look elsewhere if:
- You need 50 GB or more, or a plan in North or South America, where other providers match or beat it.
- You want an app to top up the moment you run out of data.
- You need a phone number, calls or SMS; every plan is data only.
- You want to pay in euros or with Google Pay.
- Your destination is missing from the store, for example Lebanon, Myanmar or Namibia.
The bottom line of this eSIM4Travel review: for most trips with 1 to 20 GB, check eSIM4Travel first, then compare its plan against every other provider for your destination.
eSIM4Travel plans and prices
Verdict: For a trip with 1 to 20 GB, eSIM4Travel is usually the plan to beat; pick your destination below to see every eSIM4Travel plan with live prices.
Enter one country or several and the finder lists every eSIM4Travel plan for that trip, with prices updated from our database. Remember that unlimited plans slow after 3 GB a day and that every plan is data only.
1,843 plans
- 1 day
- United States of America
- Excellent customer support
- 7 days
Albania- Excellent customer support
AT
BA
BE
BG
BY
CH
CY
CZ
DK
EE
ES
FI
FR
GB
GR
HR
HU
IE
IL
IS
IT
LI
LT
LU
LV
MD
ME
MT
NL
NO
PL
PT
RO
RS
SE
SI
SK
UA- 3 days
Taiwan- Excellent customer support
- 30 days
Türkiye- Excellent customer support
- 30 days
Japan- Excellent customer support
- 30 days
- Türkiye
- Excellent customer support
- 30 days
- Japan
- Excellent customer support
- 3 days
- Türkiye
- Excellent customer support
- 30 days
- Türkiye
- Excellent customer support
- 30 days
- Japan
- Excellent customer support
- 5 days
- Türkiye
- Excellent customer support
- 7 days
Germany- Excellent customer support
- 30 days
- Türkiye
- Excellent customer support
- 30 days
- Japan
- Excellent customer support
- 10 days
- Türkiye
- Excellent customer support
- 9 days
Indonesia- Excellent customer support
MY
SG
TH
VN- 30 days
- Japan
- Excellent customer support
- 15 days
- Türkiye
- Excellent customer support
- 12 days
- Indonesia
- Excellent customer support
- 30 days
- Türkiye
- Excellent customer support
- 30 days
Bangladesh- Excellent customer support
CN
HK
KR
MO- 20 days
- Türkiye
- Excellent customer support
- 30 days
- Japan
- Excellent customer support
- 25 days
- Türkiye
- Excellent customer support
- 30 days
- Türkiye
- Excellent customer support
Sources
We cite only eSIM4Travel's own pages: its store, plan pages and legal documents.
Links last checked
Opens in a new tabOfficial provider pages
-
1
Terms and Conditions
The registration, payment, delivery, suspension and liability clauses summarized in this review, as stated by eSIM4Travel.
-
2
Refund Policy
The refund cases, the 2-month window, the 10% rule and the 5 to 7 day payout, as stated by eSIM4Travel.
-
3
Privacy Policy
Data sharing with PayPal and service providers, the privacy contact address and the missing retention periods, as stated by eSIM4Travel.
-
4
eSIM4Travel homepage and store
The coverage claim, language selector, payment logos, 24/7 chat promise, per-GB prices and promotions, as stated by eSIM4Travel.
-
5
Japan eSIM
Plan types, Japan prices, the 3 GB-a-day unlimited limit, the 90-day activation window, hotspot and data-only rules, as stated by eSIM4Travel.
-
6
USA eSIM
USA plan prices and the AT&T and T-Mobile network options, as stated by eSIM4Travel.
-
7
Best Europe 41 eSIM
The 41 covered countries and the regional plan prices, as stated by eSIM4Travel.
-
8
Global 72 eSIM
The global plan sizes and prices, as stated by eSIM4Travel.
-
9
China eSIM
China plan prices and the claim that Google and WhatsApp work without a VPN, as stated by eSIM4Travel.
-
10
eSIM compatible devices
The device list, the excluded models and the carrier-unlock requirement in the installation section, as stated by eSIM4Travel.
