Jetpac eSIM Review 2025: Complete Test, Pricing and Comparison Guide

Introduction

Jetpac eSIM is an interesting provider of data eSIMs for travel with coverage in more than 150 countries worldwide. If you're planning a trip abroad and looking for a way to stay online without high roaming charges, a virtual SIM card from Jetpac might be a good choice.

Jetpac tries to offer more than its competition – providing features like in-app calling, unlimited WhatsApp and Google Maps with larger packages, and even airport lounge access during flight delays. These benefits make Jetpac an interesting alternative to more popular providers like Airalo.

In this review, we'll look at practical experiences with Jetpac - from purchase through installation to actual use. For a quick comparison of all available eSIMs for your destination, we recommend using our eSIM comparison tool, where you can filter by required data size, validity period, and country - even multiple countries at once.

eSIM Offering at a Glance

Purchase Process

We started our Jetpac eSIM purchase by selecting a plan through our Vefru eSIM comparison tool, which redirected us to the Jetpac website. Unfortunately, Jetpac's website has several shortcomings that complicate the purchase process:

• Slow page loading that forces users to search for countries manually
• Illogical user interface - the "View details" button only displays a list of supported countries
• To select a plan, you must click outside the button, which is counter-intuitive
• Pop-up windows offering registration, even when you're just browsing the offer

On the other hand, Jetpac uses Google login and Google Pay, which significantly simplifies the login and payment process, at least on Android devices. After purchasing a plan, you have two options: assign the plan to yourself or someone else.

After completing the purchase, we received confirmation that the order was on its way and the eSIM with instructions would arrive by email. However, the eSIM is not available on the website after logging in, which seems strange and unnecessarily complicates the whole process.

If you're looking for a simpler purchase process, we recommend using our eSIM comparison tool, which allows you to compare different providers and their offers for your destination.

App

In the email with instructions, we were informed that we needed to download the Jetpac app and use the same account as when purchasing the eSIM. The email also contained a QR code with instructions to scan it using the camera, which is problematic when most users make their purchase on a mobile phone.

After installing the app, we noticed several interesting features:

• New "Voice" feature allowing international calls at low rates
• Button for installing the eSIM directly in the app
• Ability to track data usage

Unfortunately, the app has several user interface shortcomings:

• When using the calling feature, each contact displays two numbers (with and without spaces), and it's unclear which to use
• It's not obvious where favorite contacts are displayed
• Some texts are cut off or don't fit into buttons
• Google Pay is not available for voice packages; you need to enter card details manually

An important drawback is the absence of "zero-rating" - if you run out of data, the app stops working and you can't purchase additional data directly from the app. This means you must ensure you top up your data before depleting your package.

For comparison with other eSIM providers and their apps, check out our reviews of Airalo or Holafly.

eSIM Installation

Installing the Jetpac eSIM is one of the strongest aspects of this service. The app offers three installation methods:

• Automatic installation (recommended)
• Installation using a QR code
• Installation using a manual code

Interestingly, for the QR code, the app states that it requires a second device, which isn't true - you can install the eSIM from a QR code image on your phone, for example.

We opted for the recommended automatic installation, which was very simple and quick. After installation, the eSIM was ready to use. An interesting fact is that the eSIM name in the phone is "Play," not Jetpac.

If you have a specific phone type and need more detailed instructions on installing an eSIM, check out our guides on how to add an eSIM to iPhone or how to add an eSIM to Samsung. To check your phone's compatibility with eSIM technology, visit our list of phones with eSIM support.

Customer Support

Customer support is a key aspect of any service, especially when traveling abroad. Jetpac offers support through in-app chat, but our experiences were mixed.

The in-app support system starts by asking for your name and problem, then redirects you to a human operator. Unfortunately, the waiting time for a response was 8 minutes, and each subsequent response took approximately 2 minutes.

Support responses were more technical than friendly:

• Requests for APN, network settings, and EMSI number
• Lack of personal approach to problem-solving
• Insufficient explanation of possible solutions

For comparison, other providers like Airalo or Holafly offer faster and more user-friendly customer support. If you need reliable support while traveling, consider using our eSIM comparison tool to find a provider with better customer support.

Speed Tests

After installing the Jetpac eSIM, we conducted connection speed tests. After an initial issue where the internet only worked for a minute and then shut off, we turned off the physical SIM card, and data started working again with a 5G label.

Our speed tests showed:

• Download speed: approximately 100 Mbps (later dropped to 50 Mbps)
• Upload speed: stable 67 Mbps (later 60 Mbps)

These speeds are usable for everyday use but don't reach the full potential of a 5G network. It's evident that the speed is being limited, which means that the 5G label alone doesn't guarantee high speeds.

An interesting finding was that the app wasn't displaying current data usage correctly - to get accurate figures, we had to manually refresh the app, twice in our case.

Jetpac is very precise and strict in monitoring the data limit - the connection was immediately interrupted after reaching the 1GB limit, without any warning or buffer. This differs from some other providers who allow you to complete your session or provide warnings before data depletion.

For a better understanding of differences in mobile technologies, check out our articles on 4G vs. LTE or 4G vs. 5G.

Prices

Jetpac offers competitive prices for its data packages, which is one of its main advantages. Jetpac's pricing policy often outperforms even popular providers like Airalo in many destinations.

Jetpac's price advantages include:

• Low prices per GB of data compared to competitors
• Special features like unlimited WhatsApp and Google Maps with packages over 3 GB
• Free access to airport lounges during flight delays
• 30-day ExpressVPN trial for free

For regular travelers, Jetpac also offers JetFlex and JetPro subscriptions with even more favorable prices per GB of data:

• JetFlex: 1 GB for $3 monthly, 5 GB for $15, or 10 GB for $24 (Europe and UK)
• JetPro: 7 GB for $45 monthly with global coverage in 150 countries

The main limitation is that Jetpac doesn't offer unlimited data plans, which can be a disadvantage for demanding users. Also, all standard plans are limited to 30 days of validity.

To find the best price for your destination, we recommend using our eSIM comparison tool, which allows you to compare offers from various providers, including Jetpac.

Customer Feedback

Customer feedback is an important indicator of service quality. Jetpac has a Trustpilot rating of 4.6/5 stars from 280 reviews, suggesting that most customers are satisfied with their services.

Positive feedback often mentions:

• "Nothing compares to Jetpac when it comes to prices and quality of service."
• "Customer service responds quickly."
• "I traveled for over 12 months, so price was important. I found Jetpac on Google and they were great. SIM setup was easy and worked immediately."
• "Available plans are more cost-effective than competitors."

Negative feedback often mentions:

• "The eSIM worked well in Doha, but when I moved to Egypt, it was almost unusable."
• "I'm not giving a full 5 stars because in several cases the internet stopped working. I had to switch to airplane mode and back."
• "Mixed results with worldwide eSIM."
• "Good coverage and speed in Estonia, Latvia, Germany, Italy, Portugal. Average in the USA and Austria. Poor or none in Finland."

This feedback aligns with our findings - Jetpac offers competitive prices and good coverage in many countries, but service quality can vary by location, and occasional connection problems may occur.

For more information on alternative providers, check out our reviews of Airalo, Holafly, or eSIM4Travel.

Result (Summary)

Jetpac eSIM is an interesting provider of travel data plans that tries to offer something extra compared to the competition. Its main advantages include:

• Competitive prices per GB of data
• Innovative features like in-app calling
• Unlimited WhatsApp and Google Maps with packages over 3 GB
• Access to airport lounges during flight delays
• Seamless eSIM installation

On the other hand, Jetpac has several significant drawbacks:

• Confusing website user interface
• Average app with design flaws
• Slow customer support with technical responses
• Absence of "zero-rating" - the app doesn't work without internet after data depletion
• Missing unlimited data plans

We would recommend Jetpac to more tech-savvy users who can solve potential problems themselves, or to people who specifically look for features like in-app calling, unlimited hotspot, or free data for WhatsApp and Google Maps.

To find the best eSIM for your specific needs, we recommend using our eSIM comparison tool on vefru.com, which allows you to filter offers by required data size, validity period, and destination.

If you're planning a trip and want to learn more about connectivity options abroad, read our comprehensive guide to eSIM for travel or check out frequently asked questions about eSIM.

Overview of Jetpac Data Plans by Country