Overview of Flexiroam Services
Flexiroam provides eSIM for international travel, allowing users access to mobile data in over 200 countries and regions. They offer various plans tailored to different needs: local plans, regional plans, and global plans. Additionally, they provide solutions for IoT connectivity and enterprise roaming solutions.
How It Works
- Choose Your eSIM: Select from various eSIM plans based on your travel needs.
- Install the eSIM: Follow the simple instructions to install the eSIM using the Flexiroam app.
- Activate and Connect: Activate the eSIM with one tap, either immediately or when connecting to a supported network at your destination.
Unique Selling Points
- Convenience: No need for physical SIM cards.
- Affordability: Avoid expensive data roaming charges with local data rates.
- Global Coverage: Access data in over 200 countries through 520 network operators.
- Easy Installation and Activation: Quick setup process through the Flexiroam app.
- 24/7 Customer Support: Always available to assist users.
Flexiroam App
The Flexiroam app is available on iOS and Android platforms. It allows users to purchase, recharge, manage, and activate eSIM plans. Flexiroam supports data coverage in over 200 countries and regions.
Popular Destinations and Pricing
- Spain: Plans from $0.28 per day
- Mexico: Plans from $0.70 per day
- France: Plans from $0.33 per day
- Turkey: Plans from $0.26 per day
- United Kingdom: Plans from $0.33 per day
- United States: Plans from $0.53 per day
Customer Reviews on Trustpilot
Flexiroam has a Trustpilot rating of 4.70 from 1848 reviews.
Positive Feedback:
- Great customer support, often mentioned as quick, efficient, and helpful.
- Reliable service in various countries.
- Quick resolution of issues through various channels (WhatsApp, email).
- Easy setup after initial assistance.
- Overall satisfaction with the service, especially among frequent travelers and flight attendants.
Locations with Positive Feedback:
- Norway and Japan
- Europe (various countries)
- Canada, New Zealand
- Australia
- Singapore
- Indonesia
- Global travel experiences (multiple countries)
Examples of Positive Feedback:
- "The support was amazing, and the purchase and operation went smoothly" - Noel Mano, AL
- "Great service! When my provider gave me a new eSIM, my Flexiroam stopped working. The helpdesk guided me through troubleshooting and eventually gave me a new eSIM that solved the problem." - Jeroen, NL
- "Flexiroam never gives up! They went through a lot of trouble to understand what was happening, set up my phone settings, and restored my connection." - CB, ZA
Negative Feedback:
- Slow internet speeds after reaching the high-speed data limit.
- Difficulty with eSIM setup and activation.
- Poor communication and repetitive instructions from customer support in some cases.
- Service interruptions and connection issues.
- Specific complaints about refunds and technical issues.
Locations with Negative Feedback:
- Europe (specific complaints about cruise ship ports)
- Jamaica (problem with Caribbean plan)
- Asia (specific issues with 90-day Asian eSIM)
- Rwanda (unresolved technical issues)
Examples of Negative Feedback:
- "The app is good, it worked quickly, and the package purchase process was straightforward. My problem was that I paid for a 15-day unlimited package that provides 3 GB of high-speed data each day, followed by slower speeds, but it wasn't mentioned how terribly slow the internet would be after those three GB." - Hidde de Raad, US
- "When it was good, it was very, very good… and when it stopped working, it was terrible... It stopped working on the tenth day." - Jan, US
- "It's a scam! I bought a 90-day Asian eSIM, and now I'm in 5 countries, and in each one, the best internet speed I could get was 50k/bits." - Basti, DE
Company Response to Feedback
Common Responses:
- Apologies for the inconvenience and expressions of willingness to resolve issues.
- Offer of additional assistance through various support channels (email, WhatsApp, app).
- Frequent mentions of specific representatives (e.g., Donna) for follow-up actions.
- Encouragement for customers to contact support for further assistance.
Frequency of Responses:
- The company responds to almost all reviews, both positive and negative.
- Responses are consistent, showing active engagement with customer feedback.
Response Speed:
- Responses are usually within a day or a few days of the review being posted.
- Many customers report quick replies from support, often resolving issues within minutes.
Additional Observations:
- The company often offers free data as a gesture of appreciation.
- Emphasis is placed on maintaining a positive customer experience and providing effective solutions.
Conclusion
Flexiroam is a reliable eSIM provider offering mobile data abroad with global coverage and affordability. Customer ratings and feedback highlight its strengths in customer support and ease of use, although some users have encountered issues with internet speed and technical problems.